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DEVELOPING SERVICE PRODUCTS AND BRANDS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659158

Lingua: INGLES

PVP
12,48
Sen retorno
MANAGING PEOPLE FOR SERVICE ADVANTAGE

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659332

Lingua: INGLES

PVP
12,60
Sen retorno
BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659271

Lingua: INGLES

PVP
12,48
Sen retorno
MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659363

Lingua: INGLES

PVP
12,55
Sen retorno
BUILDING A WORLD CLASS SERVICE ORGANIZATION (ASSESSMENT TOOL

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659455

Lingua: INGLES

PVP
12,02
Sen retorno
UNDERSTANDING SERVICE CONSUMERS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659097

Lingua: INGLES

PVP
12,48
Sen retorno
PRICING SERVICES AND REVENUE MANAGEMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659189

Lingua: INGLES

PVP
12,53
Sen retorno
DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659394

Lingua: INGLES

PVP
12,53
Sen retorno
POSITIONING SERVICES IN COMPETITIVE MARKETS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659127

Lingua: INGLES

PVP
12,46
Sen retorno
SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659424

Lingua: INGLES

PVP
12,56
Sen retorno
CRAFTING THE SERVICE ENVIRONMENT

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659301

Lingua: INGLES

PVP
12,49
Sen retorno
SERVICE MARKETING COMMUNICATIONS

JOCHEN WIRTZ

WS PROFESSIONAL

9781944659219

Lingua: INGLES

PVP
12,57
Sen retorno